Privacy Policy

HUSTLERS PLATFORM INCORPORATED (PRIVATE) LIMITED (Reg. No. 136868A0392026), Mutare, Zimbabwe, is the data controller for personal information processed through Hustlers.

Data Protection Officer: DPO_NAME — dpo@hustlers.co.zw

We process this information to provide the service you asked for (our contract with you), to meet legal obligations (such as financial record-keeping), for our legitimate interests in keeping the platform safe and preventing fraud, and, where we ask for it, with your consent.

Hustlers is only for people aged 18 or older. You confirm your age when you sign up. If we learn that an account belongs to someone younger, we will close it and delete their information except where the law requires us to keep it.

• Other users — your public profile, and the details needed to do a job (for example, a Client sees the Hustler they hired, and vice versa).
• Service providers who process data for us under contract, listed below. They may only use it to provide their service to us.
• Authorities — when the law, a court order or a regulator requires it, or to protect someone from serious harm.

Several of the providers above store or process data outside Zimbabwe, mainly in the USA and the United Kingdom. We transfer data only as needed to run the service, and protect it by:

• using providers bound by contractual data-protection terms that require them to keep the data secure and use it only on our instructions;
• encrypting data in transit (HTTPS/TLS) between you, us and our providers, with providers encrypting stored data;
• sending each provider only the data its service needs (for example, SMSala receives your phone number and the message, not your profile).

Where the Act requires approval from the Data Protection Authority (POTRAZ) for a transfer, we seek it.

• ID and selfie images are deleted from storage 30 days after the verification decision (approved or rejected). After that we keep only the verification status, the date it was decided and who reviewed it. If you resubmit, the earlier images are deleted straight away.
• Account information is kept while your account is open.
• Closing your account: when you ask to delete your account it is scheduled for deletion and can be reactivated during a 9-month grace period. After that, your account is anonymised: your name, email, phone numbers, location, bio, skills, professional licence number, address, portfolio, profile photo, logo and service listings are removed (and their images deleted from storage; a listing a client booked is kept only as a title in that client's booking history, without its description or photos), you are signed out everywhere, and any remaining ID images are deleted.
• Payment, escrow and payout records are kept for at least 7 years for financial and tax compliance, linked to the anonymised account.
• Job history, reviews and ratings stay with the anonymised account so other users' records remain accurate.

Under the Cyber and Data Protection Act you have the right to:

• be informed about how your data is used (this policy);
• access the personal information we hold about you — download a copy any time from Settings → Privacy → Download my data;
• correct inaccurate information — most of it directly in your profile and settings;
• delete your information, subject to what we must keep by law (see Retention);
• object to processing based on our legitimate interests, and to withdraw consent where we rely on it.

To exercise any of these, email dpo@hustlers.co.zw from the email or phone number on your account. We may need to confirm it's you before acting.

Complaints. You can complain to the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), the Data Protection Authority, at any time — www.potraz.gov.zw. We'd appreciate the chance to put things right first, but you don't have to contact us before going to POTRAZ.

We protect your information with encrypted connections, hashed passwords, access controls that limit staff access to what their role needs, and by deleting identity images once they're no longer needed. No system is completely secure, so please keep your login details private.

If a security breach affects personal information, we will notify POTRAZ as the Act requires, and tell affected users without undue delay where the breach is likely to put them at risk, including what happened and what they can do.

We only use cookies and browser storage that the site needs to work — no analytics or advertising cookies. See the Cookie Policy for the full list.

If we make a material change to this policy, we will tell you in the app and ask you to accept the updated policy before you continue using Hustlers. Other changes take effect when posted here, with the date above updated.

HUSTLERS PLATFORM INCORPORATED (PRIVATE) LIMITED
Reg. No. 136868A0392026
Mutare, Zimbabwe
support@hustlers.co.zw

Data protection: dpo@hustlers.co.zw