Terms & Conditions

Hustlers is operated by HUSTLERS PLATFORM INCORPORATED (PRIVATE) LIMITED, a company registered in Zimbabwe (Reg. No. 136868A0392026), of Mutare, Zimbabwe. You can reach us at support@hustlers.co.zw.

Hustlers is an online marketplace that connects people who need work done (“Clients”) with people who do it (“Hustlers”). We provide the platform, collect payments, hold them in escrow and release them under these Terms. The agreement to do the work is between the Client and the Hustler; we are not a party to it, and we do not perform, supervise or guarantee the work.

• Hustlers are independent contractors. Nothing in these Terms or in your use of the platform makes a Hustler an employee, worker, agent, partner or joint venturer of Hustlers or of any Client.
• Hustlers decide whether to take a job, how to do it, and when, within what they agree with the Client, and supply their own tools and transport.
• Hustlers are responsible for their own tax (including any obligations to ZIMRA), licences, registrations and insurance. Hustlers does not withhold tax or pay benefits.
• Clients engage Hustlers directly and are responsible for giving them safe access and accurate information about the job.

• You must be 18 or older to create an account or use Hustlers.
• Give accurate information, keep it up to date, and keep your login details private. You are responsible for activity on your account.
• Your phone number is verified by a one-time code sent by SMS.
• Hustlers must verify their identity with a valid national ID or passport and a selfie before they can withdraw. Regulated professionals (for example, pharmacists registered with the Pharmacists Council of Zimbabwe) must also provide a registration number, which we check before they can take that kind of work.
• The Verified badge confirms identity only. It is not a guarantee of the quality of anyone's work.
• Submitting false or altered documents leads to a permanent ban.

Every fee is shown before you pay or apply. Who pays which fee depends on who sets the price. Standard fees:

• Jobs (the Client sets the budget): the Client pays the agreed price plus the Client's rate (3%), charged when they fund the job. The Hustler's rate (8.5%) is deducted from what the Hustler is paid; before applying, a Hustler is shown exactly what they take home.
• Services (the Hustler sets the price), and money held for someone from a chat: the Hustler, or the person the money is held for, is paid the full agreed price. The Client pays a service fee on top: the Hustler's rate (8.5%) plus the Client's rate (3%), 11.5% in total.
• Jobs with several positions and milestone jobs: fees are rounded to the nearest cent. On a job with several positions the Client's rate is worked out once on the job total and each Hustler's rate on their own position; on a milestone job each fee is worked out on its milestone.
• Platform credit: credit in your account is used automatically on your next payment. It pays the agreed price first, and the service fee is charged only on the part you pay with money.
• Urgent (SOS) jobs: a flat $3.00 urgent fee, paid upfront together with the agreed price and the Client's rate. The Hustler's rate is deducted from the pay of whoever claims it. If no Hustler claims it before it expires, you can cancel for a full refund (including the urgent fee), or turn it into a regular job, in which case the urgent fee is credited back to your account and used against your next payment.

Founding tiers. A limited number of early accounts in each role receive founding rates instead of the standard ones:

• Charter Client: the Client's 3% rate is waived for the first 12 months after the account was created, then 1% (instead of 3%) for as long as you keep the account.
• Early Hustler: a 5% Hustler rate instead of 8.5%, for as long as the Early Hustler keeps the account. On jobs, an Early Hustler keeps more of the agreed price; on services, Clients pay less to hire them.

Jobs and bookings keep the fees that applied when they were created. Jobs posted from 8 to 15 October 2026 keep that pricing: the Hustler is paid the full agreed price and the Client pays both rates on top.

Founding tiers belong to the account they were granted to and can't be transferred. Places are limited and offered while available.

• Payments are processed by Paynow Zimbabwe, using EcoCash or InnBucks. We do not see or store your mobile money PIN.
• When a Client pays, Hustlers holds the money in escrow on behalf of both parties. It is not released to the Hustler until the work is approved, or released automatically as set out below.
• The Client releases payment by approving the submitted work.
• If the Client neither approves nor disputes, payment is released to the Hustler automatically 8 days after the work was submitted.
• Payment is never released while a dispute about it is open.
• On milestone jobs each milestone is funded and released separately; on jobs with several positions, each Hustler's share is funded and released separately.
• Hustlers withdraw their wallet balance to EcoCash (minimum $1.00). Withdrawals are paid out within 24 hours on business days, and the amount is set aside from the wallet as soon as it is requested.
• Do not pay or accept payment outside the platform for work found on Hustlers. Payments made outside the platform are not protected by escrow, refunds or the dispute process.

When you can get a refund, and how, is set out in our Refund Policy, which forms part of these Terms.

• A Client can raise a dispute up to 7 days after the Hustler submits the work. A Hustler can raise a dispute while the job is active and before payment is released.
• Raise a dispute from the job page, with the reason. On milestone jobs, contact support@hustlers.co.zw instead (in-app disputes aren't available for milestones yet).
• While a dispute is open, the payment stays held.
• Our team reviews what both sides provide and aims to decide within 72 hours. We may release the payment, refund it, or split it between the parties, and will explain the outcome to both.
• If you disagree with the outcome, reply to the decision with your reasons and we will review it again.
• This internal dispute process does not limit any rights you have under the Consumer Protection Act [Chapter 14:14] or Zimbabwean law. You remain free to contact the Consumer Protection Commission or take the matter to a court with jurisdiction.
• Repeated disputes raised without a genuine reason may lead to the account being suspended.

• Offering or requesting anything illegal.
• Creating fake profiles or impersonating another person.
• Making or accepting payment outside the platform to avoid fees.
• Harassing, threatening or abusing other users.
• Sharing personal contact details with the other party before escrow is funded.
• Posting misleading listings or fake or inflated reviews.

• We may suspend an account while we look into reports of a breach of these Terms, or close it if we find one. Fraud leads to an immediate permanent ban.
• While we investigate suspected fraud or a breach, we may hold funds connected to it for as long as reasonably necessary, and will tell you why.
• Banned users may not open new accounts.
• You can close your account at any time from Settings. See the Privacy Policy for what happens to your data.

• Hustlers is not responsible for the quality, safety or legality of work done by Hustlers, or for what Clients ask for, beyond our obligations under these Terms.
• We are not responsible for delays or failures caused by Paynow, mobile money operators, or other services outside our control.
• Nothing in these Terms limits liability that cannot be limited under Zimbabwean law, including under the Consumer Protection Act [Chapter 14:14].

How we collect, use and protect personal information is set out in our Privacy Policy.

We may update these Terms. If a change is material, we will tell you in the app and you will be asked to accept the new Terms before you continue using Hustlers. Other changes take effect when posted here, with the date above updated.

These Terms are governed by the laws of Zimbabwe. The courts of Zimbabwe have jurisdiction over any dispute arising from them.

HUSTLERS PLATFORM INCORPORATED (PRIVATE) LIMITED
Reg. No. 136868A0392026
Mutare, Zimbabwe
support@hustlers.co.zw